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A link that will not open, an idea for XDownloader or a business question? Send it over. One inbox handles everything.

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[email protected] We reply within 1–2 business days.

Copyright & DMCA

Terms of Service Notices are reviewed within 48–72 hours.

Based In

India, Online Only Fast & independent Instagram reels downloader.
Contact the Instagram reels downloader support team

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Frequently Asked Questions

Still unsure? Email [email protected] or visit FAQ.

Use the form on this page or email [email protected] directly. Both reach the same inbox, which our core team reviews daily. We use this address for technical support, feedback, business partnerships, privacy requests, and copyright DMCA notices.

We typically reply within 1 to 2 business days (Indian Standard Time). Formal DMCA copyright notices are audited within 48 to 72 hours. Privacy requests are addressed strictly within 30 days. Please verify your spam folder if you do not see a response in your inbox.

Please send us the exact Instagram reel or story link, your device type (iPhone, Android, Mac, or Windows PC), and browser (Chrome, Safari, Firefox). These details help our developers reproduce and resolve extraction errors immediately.

No. XDownloader operates strictly as a client-side parsing utility. We do not host, store, cache, or archive any videos, photos, or audio files on our servers. All downloads are streamed directly from the original platform CDN straight to your device.

No. XDownloader is completely independent and not affiliated with Instagram or Meta. We never ask for, collect, or store personal account passwords.

No. XDownloader only extracts content from public media URLs accessible to anyone without authentication. We strictly uphold creator privacy settings and cannot access private profiles, closed groups, or content removed by the original uploader.

No. We manage all inquiries exclusively through email at [email protected] so that our technical engineers can thoroughly inspect URL structures and logs. Anyone contacting you via phone or WhatsApp claiming to be XDownloader is fraudulent.

Please review our Terms of Service and email [email protected] with "DMCA Takedown Notice" in the subject line. Include the copyrighted work description, ownership verification, and the specific URLs to be blacklisted from our parser.

Yes. Send only what helps us address your request: your name, email, and the public URL you tried downloading. Never share passwords, credit card numbers, OTPs, or financial details. XDownloader is 100% free and will never solicit sensitive personal information.

Yes! We love hearing feedback and feature requests from our community. Send your ideas using the form on this page or email us. Popular feature requests are regularly prioritized into our development roadmap.